Refund Policy

Effective Date: February 2026
Business Name: Maktub17
Location: NY, USA

1. Digital Products – No General Refunds

All products sold on Maktub17 are digital downloads.

Due to the nature of digital content, all sales are final. We do not offer refunds, exchanges, or store credit for:

  • Accidental purchases

  • Change of mind

  • Not liking the design

  • Purchasing the wrong product

  • Failure to read the product description

By completing a purchase, you acknowledge that you are purchasing a digital product delivered instantly.

2. Technical Issues Exception (3-Day Window)

Refunds are only considered in cases of verified technical errors.

A technical error includes:

  • Corrupted file

  • File that will not open

  • Non-working download link

  • Incorrect file delivered

To qualify:

  • You must contact us within 3 days of purchase

  • You must provide proof of purchase (order confirmation or receipt)

  • You may be asked to provide screenshots of the issue

Before issuing a refund, we will:

  1. Attempt to resend the file

  2. Provide troubleshooting guidance

  3. Verify the technical issue

If the issue cannot be resolved after these steps, a refund may be issued at our discretion.

3. Download Access

  • Files are available for one-time download

  • The download link remains active for 7 days after purchase

  • It is your responsibility to download and securely store your files

If you do not download within 7 days, you may contact us with proof of purchase, and we will attempt to resend the file.

4. EU & International Customers – Digital Content Notice

If you are located in the European Union, you acknowledge that:

  • Digital products are delivered immediately after purchase

  • You expressly consent to immediate access to digital content

  • You understand that this waives your 14-day right of withdrawal under EU consumer protection law

By purchasing and downloading, you agree to these terms.

5. Chargebacks & Payment Disputes

If you experience any issue, you agree to contact us before initiating a chargeback.

Filing a chargeback without first contacting us may result in:

  • Permanent restriction from future purchases

  • Blocking of access to our services

We reserve the right to accept or respond to payment disputes at our discretion.

6. How to Request Support

To report a technical issue, contact us within 3 days at:

📧 Email: shopmaktub17@gmail.com
📱 WhatsApp: +18456677137

We aim to respond within 48 hours.

Terms & Conditions, Privacy Policy, Refund Policy